Clearance Status Monitoring. Proactive Exception Notification.

Use these help resources to discover how to get the most out of Clearances.

This app helps you stay on top of your shipments by letting you:

Track the customs clearance status of your active shipments.
Search and sort shipments through many available filters.
View shipment details.
Subscribe to text (SMS) and/or email notifications for shipment updates.
Receive proactive alerts for shipment exception events.
Pay your Livingston invoices.
Connect with live support for queries relating to your shipments.
Access the app across all your devices.

Want to learn more?

Access our help and self-support resources.

4 resources

User Guide

Accessing IEEPA Tariff Data

This guide outlines how to access and extract your IEEPA data. It explains where to locate the information and provides the steps and filters needed to retrieve the relevant report.

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User Guide

Clearance Tracker

This guide walks you through how to use our new Clearance Tracker — from searching for shipments and tracking their status to subscribing for notifications and much more.

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User Guide

Data Categorization

This guide explains how to navigate and use the Duty Categorization dashboard in Qlik, including how duty categories are defined and how to filter and analyze shipment data.

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User Guide

Billing Analysis Reports

Easy steps to get you get started in using the customs brokerage billing analysis report. There are four billing analysis sheets to explore and see aggregate views of customs clearance related billing charges to identify trends in duty, tax and other fees as well as line-level details for each invoice number.

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Video Tutorial

Create Reports

Explore all the rich data you have in your fingertips through the Create Reports feature of My Livingston. This 15-minute video will show you how to create, customize and extract reports which you can use to slice-and-dice data to gain better insights to grow your business.

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Video Tutorial

Access documents associated to your clearances

View, compare, download, and manage all documents associated to your clearances seamlessly.

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Video Tutorial

Manage your clearances

Learn to manage all of your clearance information, from searching and filtering data to setting up key notifications and managing documents.

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Video Tutorial

Launch Video - Livingston Portal

Watch this video for a quick overview of Livingston Portal and a sneak peek of future updates.

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User Guide

Clearances

This guide will help you to quickly start using the Clearances app within the new Livingston Portal platform. Get familiar with the core features and functions of the Clearance app including clearance milestone definitions, feature details, and important tips and tricks to gain the most benefit from this app.

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FAQ

Clearances

A comprehensive list of questions including what to do and whom to contact for support.

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User Guide

Payments

Easy steps to get you familiar with Livingston’s electronic invoice and payment app. This guide provides you with the details, complete with screenshots and important tips.

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FAQ

Payments

A comprehensive list of questions that includes common challenges that users encounter, what to do, and whom to contact for support.

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Release Notes

Livingston Portal

Discover a world designed to make efficiency convenient with one portal for all your Livingston trade data. Track, identify, connect, and collaborate at your fingertips, and streamline your operations like never-before.

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User Guide

Account activation & MFA set-up for new users

Learn how to activate your account, choose a password, and enable MFA with these step-by-step instructions and helpful screenshots.

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User Guide

Password reset & MFA set-up for existing active users

This helpful guide outlines steps for resetting your password and setting up an MFA method including detailed options and screenshots.

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Video Tutorial

Account activation & MFA set-up for new users

In just four minutes learn how to activate your account, choose a password, and set up an MFA method with this video tutorial.

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Video Tutorial

Password reset & MFA set-up for existing active users

Discover how easily you can reset your password and set up an MFA with this four minute video

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User Guide

Creating Custom Manual Reports

This guide walks you through the steps to create custom manual reports using the reporting tool. You’ll learn how to navigate to the reporting section, apply filters, select data fields, save bookmarks, and build reports that match your specific needs.

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User Guide

Scheduling Reports

This guide navigates you through how to schedule reports to run automatically at a cadence that works for you. It explains how to choose your report settings, save them as bookmarks, and set up delivery schedules.

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FAQ

Scheduling Reports – FAQ

This FAQ answers the most common questions about scheduling reports in the reporting tool. It provides guidance on editing and canceling scheduled reports, delivery methods, troubleshooting errors, and understanding how bookmarks differ from scheduled reports.

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Video Tutorial

Create Docs USA - Demo Video

This 14-minute video will demonstrate the important functions of the Create Docs USA feature of My Livingston. It will walk-through the process end-to-end, from navigating your dashboard to posting your proforma to broker, as well as creating additional documents like bills of lading and NAFTA certificates of origin for your shipments to the U.S.

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User Guide

Create Docs USA - Quick Start Guide

Easy steps to get you started on the new Proforma module of My Livingston Create Docs USA. It provides you with the details, complete with screen shots and important tips and tricks to follow.

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User Guide

Create Shipping Docs USA - Proforma Processing with PGA Guide

Comprehensive guide to the Proforma module of My Livingston Create Docs USA with Participating Government Agencies (PGA’s). It provides you with details, complete with screenshots and important tips! This guide is beneficial to all Proforma module users, with or without PGA’s.

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Video Tutorial

Create Docs USA - Managing Transaction Parties

This 7-minute demo video will show you how to add, edit and delete transaction parties in My Livingston Create Docs USA.

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Video Tutorial

Create Docs USA - FDA Shipments

This 23-minute video provides a step-by-step demonstration of creating a Proforma Invoice for shipments to the USA governed by the Food & Drug Administration (FDA).

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User Guide

Create Docs USA - Managing Transaction Parties for FDA Shipments

This guide will help you understand how to set up and input the required data within Create Docs USA for transaction parties in the supply chain related to shipments that are governed by the Food & Drug Administration (FDA).

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Video Tutorial

Create Docs USA - Bill of Lading

This 4-minute video will show you how to complete a Bill of Lading (BOL) document in My Livingston Create Docs USA.

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Video Tutorial

Create Docs USA - United States - Mexico - Canada Certification of Origin

This 6-minute video will show you how to easily complete a USMCA certification of origin from Proforma, including the built-in productivity tools you can leverage to easily complete your document.

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User Guide

Create Docs USA - Proforma Import Guide

Through a simple upload of a properly completed Excel file, the import function allows for easier and faster completion of proformas especially if multiple product lines are required. Learn how you can benefit from this feature and the important how-to through this Proforma Import Guide.

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FAQ

Create Docs USA - Frequently Asked Questions

A comprehensive list of questions that come up for My Livingston Create Docs USA including topics on common challenges that users encounter, what to do and who to contact for support, and basic troubleshooting tips.

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User Guide

Create Docs USA - Full User Guide

This user guide takes you step-by-step through all features and functionality of My Livingston Create Docs USA, including the definition of the different fields needed for your shipping documentation to the U.S.

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Webinar

Create Docs USA - Recorded Webinar

To get a full end-to-end training on the Create Docs USA feature of My Livingston, you can watch this 1-hour recorded webinar. This on-demand webinar highlights how to create shipping documentation like proformas, bills of lading and USMCA certifications of origin for your shipments to the U.S.

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User Guide

Create Docs USA - Guide for Clients with Related Accounts

If you have multiple client numbers with Livingston, here's a quick guide to help you navigate through Create Docs USA, from switching company profiles to finding documents for your related accounts.

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User Guide

Create Shipping Docs USA - Lumber Permit Module Guide

Easy steps to get you started on the Lumber Permit module of My Livingston Create Docs USA. It provides you with the details, complete with screen shots and important tips and tricks to follow.

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Video Tutorial

Create Docs USA - Lumber – Permit and Proforma Processing

A comprehensive 50-minute video demonstrating how to process Lumber Permits and subsequently Proformas with Lumber and APHIS Participating Government Agency requirements.

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User Guide

Create Docs - ACE eManifest Module (U.S) User Guide

How-to tips to get you started on the Create Shipping Docs ACE eManifest module. It provides you with the details, complete with screen shots and important steps to file truck carrier manifests with U.S. Customs and Border Protection (CBP) for shipments destined to the U.S. from Canada.

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User Guide

Create Docs - ACI eManifest Module (Canada) User Guide

Step-by-step instruction on how to file carrier manifests for northbound truck shipments into Canada. Advance Commercial Information (ACI) is a Government of Canada initiative requiring the electronic transmission of specific shipment data to the Canada Border Services Agency (CBSA) to identify and mitigate potential threats to Canada.

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User Guide

Create Docs Canada - Quick Start Guide

This document highlights the main things you need to know about the Create Docs Canada feature of My Livingston to easily start creating your Canada Customs Invoice and more.

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User Guide

Create Docs Canada - User Guide

For a comprehensive guide on Create Docs Canada including definition of data requirements and steps to navigate through the tool, use this detailed user guide. This document is also accessible right from within the application under the Help menu.

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User Guide

Create Docs Canada - Quick Start Guide for CUSMA

This quick start guide will highlight the main changes in Create Docs Canada as users transition from the North American Free Trade Agreement (NAFTA) to the Canada-United States-Mexico Agreement (CUSMA).

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Webinar

Create Docs Canada - Recorded Webinar

View this webinar if you want to learn step-by-step how to create shipping documentation for your shipments into Canada, like the Canada Customs Invoice, bill of lading and NAFTA certificate of origin.

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